What People are Saying

Did a video here nice

Zero stars if I could. Without signed paperwork/digital agreements on file and they've already started charging me for a reservation I ended up cancelling the day I was supposed to move in. Update edit: Upgraded to 4 stars. Called in to verify cancellation of the unit and it was relatively quick and painless. Didn't try to negotiate or argue with me and only spoke to two different people instead of a long game of phone tag. They should have reached out to me once the move-in date had passed and there was no confirmed/signed paperwork on file - they were quick to confirm a reservation made through a 3rd party seller, but cancellations made through that same 3rd party route doesn't seem to trigger an equally rapid confirmation call. System and process could use some work but still good customer service support. Would consider them again as a self-storage option in the future.

Always great service at storage post!

The young gentleman who procesed me in was very pleasant and professional. The storage units here are basically large walk-in closets. Above each closet there's a space about 4 feet wide by 4 feet high by 5 feet deep. One must roll a huge, unwieldy rollable staircase into place in front of the closet door in order to access this small and high space. However, this 80 cubic feet of space easily swallowéď up my stuff with many many cubic feet of space remaining for stuff I'll never use. At $9/month, this arrangement most pleased me. Unfortunately, Storage Post just raised my rent to $18/month. Their e-mail gave no rationale for the price spike. They could have at least phased in the increase over a few months. They've left me feeling they are at best greedy and at worst desperate. It's a shame they did the increase this way. As far as customer service I've been pleased with their polite, no-nonsense approach. The small, high-up $9/month cubicles were a great way for Storage Post to bring in some money from what would have been wasted space and provided a bargain option for folks like myself who didn't have a whole lot of stuff and were willing to trade some convenience for a greatly reduced monthly bill.

Always great service at storage post!

Good system with access codes. Very clean. Poor bathroom quality. I would prefer longer hours on weekend.

Big elevator, all types of equipment, But very little parking.

Your own entryway code.

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

They handle customer very will and they are very friendly

Open for 24/7. They promised 2 free months for storage room, but actually it’s not. Be prepared for this

They handle customer very will and they are very friendly