What People are Saying

Edyta from customer service was wonderful, she went over and above what most employees would do to fully answer all my questions, and to accommodate an initial reservation problem that I had. She researched a question and got back to me promptly with an answer and a good solution. Great Job ,thanks again

amazing prices and staff.love it

Anadina gave the best customer service and was very sweet. Im happy to know that she is in the office to help at any time.

Very nice and helpful staff. Everything clean and save.

One thing about this line of business regarding storage units is that it is very cut throat. No transparency. Too many establishments want your money and raise rates without a legit reason. Myself and my Girlfriend came in to Storage post this afternoon to purchase a unit for storage. We were helped by Stan. Upon entry, Stan has been absolutely hospitable and professional. Answering questions and telling us what to expecting now and in the future. He also showed us an available storage and allowed us to discuss if we wanted it. The absolute definition on honesty and transparency. He cared about our business and our needs. Also treated our daughter kindly. I can not wait to begin brining all of my items over from a rival company and be closer to home. Amazing price, amazing staff and most importantly, HONESTY. Thank you immensely Stan. Update: 5/19/24 We had to cancel our storage membership as the rates got higher. Still a bit more affordable than other competitors BUT we have aspirations to move out of NYC so we had to begin cutting back and began saving. Staff is still exceptionally nice, friendly and catering. Still would recommend this place if you can afford to do so.

I have been with Chelsea Storage for over 20 years and have always received excellent customer service. A special “thank you” to Jairo and Shane in the office who were always so helpful and to Rob who operates the elevator at the storage facility. Susan NYC

Edited: 01.07.24 Nice, new, clean facility with friendly and helpful staff. So why one star? Their website said that they accommodate 24 hour access requests, and that was the reason why I chose this location. After signing up, I requested that we initiate the process for 24 hour access, and at first I was told to write an email on my company letterhead and I’ll likely get approved…an hour later I get a call from the rep, and they stated that “management (suddenly) changed their policy”. It’s a bit disappointing that I cannot receive the service I was expecting, as I have a business that requires short notice travel…if I get a call at 10pm asking me to take a flight the next morning at 6am, then I will have no access to my gear, which means I’ll need to turn down work. The staff is still a highlight, though. UPDATE: Management reached out to me and gave me an opportunity to explain my situation, and they worked with me to accommodate my needs. I honestly wasn’t expecting to get anything out of my previous review, so it came as a surprise to me when management contacted me and offered me a solution. The customer service at this facility is absolutely amazing, and I cannot be any more grateful.

Did really well. I'm very stressed and going yet..another trying time in my life for me and my little girls....and right now...I just needed one piece of something secure ....and they gave me that And also a very good and understanding price due to my circumstances .... And for that I am very appreciative THANK YOU STORAGE POST ....AND THANK YOU TO MR TY

Excellent, all areas

Bianca and deandre were very professional and helpful.

Mike at the front desk was very helpful in helping me to rent a storage unit

Great service friendly helpful staff very clean well maintained storage highly recommended