What People are Saying

Although the end results was pleasant, especially due to the excellent customer service of the employee who assisted me Sunday afternoon (Manny), it wasn't enough to make this review 4 or 5 stars.The beginning of my interaction with other staff over the phone was pleasant but I received misinformation about the cost of my unit, I didnt receive the edocs to sign (had to call back), didn't receive an access code and had difficulty filling out and verifying the automatic payments. If it wasn't for Manny this would've been a 1 star review.

PROS: They guy who works at the front desk is pretty helpful and laid back. The price of the storage rooms are great for the amount of space that you receive. CON: The woman at the front desk named DANA. TERRIBLE attitude with minimal customer service skills. She talks over you while you're trying to converse or ask a question(while giving you wrong information because she isn't listening to hear you, she's listening to respond with an attitude), which is extremely rude and annoying.

Late charges and response during covid has been difficult. A lock was placed on our items preventing entrance. We were charged almost $50 while waiting for the office to respond to us having covid payments on time.

It is a good place to keep stuff, a little expensive...

freight elevator needs to be repaired.

Clean facilities, but needs better elevators. Process also seem high.

Fast and convenient

As far as storage places go, it's is adequate.

Reasonable rates make this a great place to keep your items at. They have recently upgraded everything even letting old staff go, to bad I missed them. Update, those reasonable rates are getting higher, in the span of a few months I've already gotten two rate increases. All that fixing up in there is coming out the customers pocket. Will have to rethink if I should stay or go if they keep raising rates every 3 or 4 months. I would think with all the new storage lockers making more money they would leave rates alone. Every little nook and cranny has a new locker, ridiculous. Another $10 dollar rate increase for 12/2033. Will be moving stuff out slowly so by the summer can say later. Started out with reasonable rates but with rate increases almost every month it's getting ridiculous. Where's all the extra money they getting for all those new storage spaces they charging people for. Also you would think with being a customer bathroom would be accessible but it's always out of order?

The exit is awkward

The place should have a 24hr service. It is a good location. And with a proper lock my unit is secure enough. I know a lot of people use the storage facility to park in and the hours are inconvenient.

PROS: They guy who works at the front desk is pretty helpful and laid back. The price of the storage rooms are great for the amount of space that you receive. CON: The woman at the front desk named DANA. TERRIBLE attitude with minimal customer service skills. She talks over you while you're trying to converse or ask a question(while giving you wrong information because she isn't listening to hear you, she's listening to respond with an attitude), which is extremely rude and annoying.