What People are Saying

Your own entryway code.

this place is like a little shop of horror. i see patrons hanging out in the hallways. i only use them BC i need them!

Nice, clean establishment.. Well lighted..

I totally understand the concept of full automation, however the communication between central office and local facilities and renters needs to be way tighter and better organized. I have a slew of Emails but still find myself having to make phone calls to get information such as facility access codes, etc.

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

Expensive, doors to unit are small and difficult to get things in and out.

No frills self storage. Helpful staff

Very clean place nice stsff.but they claim to have climate control units. I have been there several times its almost like standing outside. Its cold as a freezerinthere6

Labyrinth!

...had a hard time finding the attendant!! I did make a call before driving for 1 1/2 hrs, that I will be arriving to open the storage space. After multiple phone calls- to the phone on website and while standing at the door by the facility- the attendant "wondered in" finally, unaware, that I was trying to reach him. He was polite and nice, just not available. After he set up my storage in a computer everything else was easy, access was good, gates and garage doors were working, storage space clean, and moving carts available!! I like it.

It's pretty good, it's got a nice lot

Nice staff