What People are Saying

A new insurance company is taking over and raising the insurance rate. Smdh.

I wanted to rent a storage unit and the first month was free with a $35 administration fee. I decided the next day that I didn't want the unit. They gave me an issue with receiving a refund. They avoided dealing with me for 2 weeks. It wasn't until I made a review that they gave me a refund.

no one was there at front desk for about 10 minutes. Unit was no explained to me correctly. but other than that ok...

PROS: They guy who works at the front desk is pretty helpful and laid back. The price of the storage rooms are great for the amount of space that you receive. CON: The woman at the front desk named DANA. TERRIBLE attitude with minimal customer service skills. She talks over you while you're trying to converse or ask a question(while giving you wrong information because she isn't listening to hear you, she's listening to respond with an attitude), which is extremely rude and annoying.

Late charges and response during covid has been difficult. A lock was placed on our items preventing entrance. We were charged almost $50 while waiting for the office to respond to us having covid payments on time.

Although the end results was pleasant, especially due to the excellent customer service of the employee who assisted me Sunday afternoon (Manny), it wasn't enough to make this review 4 or 5 stars.The beginning of my interaction with other staff over the phone was pleasant but I received misinformation about the cost of my unit, I didnt receive the edocs to sign (had to call back), didn't receive an access code and had difficulty filling out and verifying the automatic payments. If it wasn't for Manny this would've been a 1 star review.

It is a good place to keep stuff, a little expensive...

freight elevator needs to be repaired.

Clean facilities, but needs better elevators. Process also seem high.

Fast and convenient

The exit is awkward

The place should have a 24hr service. It is a good location. And with a proper lock my unit is secure enough. I know a lot of people use the storage facility to park in and the hours are inconvenient.