What People are Saying

The previous owners had this place in 2020, I rented at the set price, in 2022 new owners took over & the price has increased, & out of loyalty I stayed, but no fear, because of a beautiful human being by the name of Adrian who went beyond the call of duty and reached out to me, & lowered the increased price back down to the price I was paying when I signed up. So to show my gratitude I'm leaving this review. Loyalty is a big one for me, & with that being said thank you Adrian!!!

Clerk was very helpful.

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Good service, cheap and clean.

My experience here has been very satisfying. The staff has been great

The woman who showed me the space we rented was nice and patient. The space itself was a good size, affordable and near the elevator which is a plus. However I learned the hard way that once you decide to rent a space you must bring your lock in during their office hours so they could take there lock off and put your lock on. This process does make sense but I have never rented a storage space before and I just thought once I purchase it they will take their lock off automatically. The woman who i signed up with should have mentioned that small detail to me so that I wouldn't have came to move all my stuff in at night, just to discover I can't because it's locked. Also when we finally got the Locks switched the space was extremely dusty and dirty. My fiancé was disgusted and had to clean it himself.

All of my things were secure and well preserved for the years that I needed storage during the height of the pandemic. Nothing stolen. Staff was very efficient and responsive to my requests.

Nice structure

It was smooth, even though there was information that wasn't clear or changed along the way..

Very Good Staff and Respectful Worker's. Is Clean but lockers seem to Small for the Price but Worth it,, Due to I'm Disabled and My Locker is high from the floor to get I'n Myself,, and I Live just 2 Short blocks Away from it. I Do Recommend.

Used storage post once and back for a second time thank you for your help louis