What People are Saying

Staff was very friendly and helpful, even at opening hours on a sunday morning. Great prices, clean facility, would recommend to anyone looking for true 24hr access storage, unlike what Public Storage offers.

Staff is very professional and helpful in getting you the right storage size for your needs. The facility is very clean.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Good service, cheap and clean.

My experience here has been very satisfying. The staff has been great

I wanted to give a bad rating because I was angry about not being able to access the unit because my husband wasnt truthful with me when he said he "took care of the bill." So I was mad I went out my way to get there- that's another thing, their location is sooooooo out the way, making it inconvenient. However I like the cleanliness of the entire place; I like the security they have there in regards to the elevator requiring a password in order to take you upstairs to the units. The staff seems friendly and willing to help.

The previous owners had this place in 2020, I rented at the set price, in 2022 new owners took over & the price has increased, & out of loyalty I stayed, but no fear, because of a beautiful human being by the name of Adrian who went beyond the call of duty and reached out to me, & lowered the increased price back down to the price I was paying when I signed up. So to show my gratitude I'm leaving this review. Loyalty is a big one for me, & with that being said thank you Adrian!!!

Clerk was very helpful.

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Mid-level pricing, decent customer service, moderately clean facility.

Easy to work with and access, in a new building. Would be nice if there was one small bathroom open after the Office closes, but what are you gonna do?

The woman who showed me the space we rented was nice and patient. The space itself was a good size, affordable and near the elevator which is a plus. However I learned the hard way that once you decide to rent a space you must bring your lock in during their office hours so they could take there lock off and put your lock on. This process does make sense but I have never rented a storage space before and I just thought once I purchase it they will take their lock off automatically. The woman who i signed up with should have mentioned that small detail to me so that I wouldn't have came to move all my stuff in at night, just to discover I can't because it's locked. Also when we finally got the Locks switched the space was extremely dusty and dirty. My fiancé was disgusted and had to clean it himself.