What People are Saying

Consistent rate increases at another local storage facility finally forced me to consider options on relocating my stuff to a new storage facility. Was lucky enough to secure a 10x15 at a really good rate at Storage Post in Suffern, though I was not happy that there was already a tear in the insulation prior to me taking the unit and that it was not fixed by whoever rented it before me. I told Roger to make note of this. Over all he was very helpful in processing everything, though the computer he had was not very cooperative and took forever to complete certain steps in the overall process. I like that this facility has 24 hr access, though being on the third floor, you need to punch a code in every time you take the elevator. Overall I like this company, location and staff better than the former one.

Good staff & good storage

Very clean facility

Great facility that is well lit, clean and air-conditioned.

Manager named Anthony was extremely helpful and courteous. He helped me bring my furniture upstairs after the moving company left my things outside on the ground. He was very king and accommodating. He is a great asset to this business and manages the store well.

The District manager Mr Oats helped me with a better rate. They will keep me as a customer. I recommend this storage post.

Your Stuff is Safe close to home..

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Affordable and spacious

Great place clean and neat

After hearing about my issues management reached out to me to assess and rectify the situation. They are adamant about customer satisfaction and if they make a mistake they take charge and fix it. I would give 5 stars but I'm still upset that all the outlets (for whatever reason) are still sealed up