What People are Saying

Very friendly check-in. Great area. Satisfied so far.

Ok

Friendly and professional staff. Had an issue at this location but thanks to the amazing staff Ms. Maria Quezada and NIck issue was taken care of. Happy Holidays and thanks!

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

Alex Oates Distrct Manager congratulations on your new promotion.

Good and clean facility, hard to find parking sometimes

Gave away our unit which was aggravating.

Poor communication between customer service number in real life sraff

The staff were very helpful, friendly and personable. I would recommend it. The facility itself is an old building and access is not as easy as other places, but the staff makes up for it.

Staff, Yvonna and Angie were pleasant and patient. Giving all information in a timely manner and answering all necessary questions. Thank you Ladies

Clean, secure and well-lit. I appreciate the 24 hour access and reasonable pricing. I would have given five stars, but there's one problem: there aren't enough ramps! I shouldn't have to lift wheels over a curb. That's my only complaint. I notice that there are units labled as "accessible". If I'm able-bodied and struggling over the curbs, what is a person in a wheelchair or using a walker supposed to do? Please install ramps.

Great service. Reasonable price. Parking is not that big if not a busy day. But it has a unload area