What People are Saying

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

The website and the call center gave me some misinformation about the availability of time that I did not realize would cause me serious inconvenience until I actually got to the space (which is under construction). However, I was super impressed with the effort and overtime that the company (the staff in office, the manager out of office, the district manager and others on the phone) affixed to resolve the issue. They worked really hard to help me out and made the necessary adjustments to get me to be able to move in that day without a hitch. The manager, Ivan and his staff member Hassan, really made all the difference. I am giving them a four out of five, because the facility is still being constructed. If it weren't for the experience of working mainly with these two, I would have given them a one out of five. That's how much they improved my impression of the company.

Positive: Great price compared to other storage providers. I recently decided to use this facility and move contents of my storage unit. It is clean. It Needs improvements in the following areas: I had to use the docking area. If I had physical challenges, it would have been impossible to climb or carry boxes to the loading carts. This facility is best suited for trucks to move items. I checked the other entry points and there isn't flat ground level loading area. The other entries have stairs (imagine having to carry boxes!) or very steep incline! The first day I got lost trying to find my locker. It's a bit of a maze. The numbers aren't sequential! I had to call the office (got call service), a gentleman came and helped me locate it. The elevators aren't numbered. I ended up at another area the first day while trying to exit... Eventually I figured out there was another elevator taking you to the docking area exit! It helps having groups of #s as well as markings and a map by each elevator! Please have a number allocated to each elevator. The third trip, I had to call the office for a cart to load my boxes. For better client service: With all the security cameras, the office should be aware that there aren't enough loading carts and make sure to have enough and not having to call the office (goes to call center)! Overall, I find it challenging using this facility. I hate having to climb the docking area to get to my storage unit. I hope they take into consideration the above improvements for better client experience. NOTE: I gave 5 stars, hoping they will take the above suggestions seriously.

The moved in windows is to high for people to moved in with their regular car.

Storage Post in Floral Park is by far the best storage facility I have used. I have a business that requires use of storage space and I have patronised about 4 different companies over the last 6 years and Storage Post has been the best so far with great customer service, large loading docks, and long open hours. I have been a tenant for about a year now. The place is clean, well lit, feels secure, the staff members are courteous & respectful and best of all they can recieve packages on my behalf.

Always clean and after hours access is very helpful.

Very well run customer friendly business. staff was above and beyond what was asked.

At the storage post located in Floral Park I have to say it’s very clean and very helpful I have been a member for a few years. A few days ago I had an issue with my lock and the manger Eric was so helpful took the time assist me until it was resolved. I highly recommend this particular this place.

Great staff ! Anthony and Mortimer we wonderful! Very clean and convenient with great prices !

Very well run customer friendly business. staff was above and beyond what was asked.

It is a storage place. Management does the best they can under their corporate guidelines. Not really climate controlled (depends on where your storage unit is). Nice location.

(Translated by Google) The advisor explained the services to us very well, he was very cordial and it was a service of good quality, (Original) El asesor nos explico muy bien los servicios, fue muy cordial y fue un servicio con buena Calidad,