What People are Saying

Nice place nice people

Great location in the middle of all major highways making an easy access point for your belongings. Some of the evening staff are very unprofessional and very rude.

Very disappointed

Excellent customer service. Loading lock situation on Grand street less than ideal. The adjacent car repair shop is hogging up parking space! 9 months in things have taken a different turn: without notification to all existing cliënts opening hours have changed from 24-hour access to a 6a-6p schedule. (Four star facility loses one star.) I beg your pardon: without notification changing the rules? I.o.w. not caring about your cliënts. What kind of management is running this place? "Excuse us, we have good reasons to change our policy and starting next month, next quarter our opening hours will change!" Not a single word. Crickets... That will cost you (at least) one star. Talking about management: I called customer service to find out what is going on. "I am sorry sir, because of mismanagement and irregularities at the 32 Grand Ave location we had to replace the staff.. and limit opening hours to the people that really need 24-hour access." Guess what: I was one of those people! And what kind of mismanagement? If you'd read down the customer reviews you find out that the main thing people (cliënts) are raving about is the local staff. That you (who are you?) just fired, replaced, your staff, or what the heck?! Who-ever runs this place has totally lost touch with reality. So disappointed. Oh wait. There goes another star..

It's great ,the environment is great to, but on top of the some storage units the barrier can be cut with bolt cutters...I think that is too thin but you can see for yourself.

The access to the building is not as convenient as it should be. There's no proper signage for each elevator's location and the hallway on the main floor is often closed for events, making access to the opposite of the building almost impossible in those occassions.

Ok

I'm still a customer here but I have to admit, the prices are way too expensive. I'll probably downgrade soon, or find a better location.

Ive been renting fo some time now and i dont understand why i cant use the bathroom..i travel alot when i get there they tell me its out of service or not available

Very clean place nice stsff.but they claim to have climate control units. I have been there several times its almost like standing outside. Its cold as a freezerinthere6

The small unit i rented had tooo many mice droppings from the beginning, And it was on the second floor The units should be cleaned much better for a new tenant Definitely disappointed. J. B.

Really good when I signed up, but a definite degradation on the level of service. Recent weekend visit wasn't unpleasant, but definitely got disinterested, lackadaisical staffer.